Refund and Return Policy
Refund and Return Policy
You have 30 days. You don't have to explain yourself.
The 30-day return window
If the camera isn't what you wanted, email DashProof within 30 days of delivery and we'll take it back. Install it, drive with it, see what it catches — "I changed my mind" is a complete and acceptable reason.
To be refunded in full, the item needs to come back complete: camera, rear unit, mounts, cables, and packaging. Signs of normal installation and use are fine and expected. Missing parts are not, and we may reduce a refund to cover what didn't come back.
How to start a return
- Email support@getdashproof.com with your order number and say you'd like to return.
- We'll reply with return instructions and the return address. Please don't ship anything back before you have this — unannounced parcels are hard to match to an order and slow your refund down.
- Pack it, send it, and send us the tracking number.
Who pays return shipping
If the item is faulty, was damaged in transit, or we sent the wrong thing, we cover return shipping. If you're returning it because you changed your mind, return shipping is yours. We recommend a tracked service — until it reaches us, an untracked parcel is a risk you're carrying.
Refunds
We inspect returns within 2 business days of arrival and issue the refund to your original payment method once it passes. Your bank then takes its own 5 to 10 business days to post it — that part is out of our hands.
We refund the price of the item. The original shipping charge isn't refundable on a change-of-mind return, but it is if the item was faulty or misdescribed.
Faulty items and the 1-year warranty
Separate from returns, every camera DashProof sells carries a 1-year warranty against defects in materials and workmanship, starting the day it's delivered. If it fails during that year, email us with your order number and a description of what's happening, and we'll replace it.
The warranty covers the product failing on its own. It doesn't cover accident damage, water damage, a cracked screen from a drop, damage from a non-standard power supply, or ordinary wear on cables and mounts. If you're not sure which side of that line you're on, email us and ask — we'd rather look at it than guess.
Cancelling an order
If your order hasn't dispatched yet, email us and we'll cancel and refund it in full. Once it's with the carrier it has to run as a normal return.
Things this policy does not cover
Returns requested after 30 days, items returned without contacting us first, and warranty claims after the one-year mark all fall outside what we can accept. If your situation is unusual, write to us anyway — a policy can't anticipate everything, and we'd rather hear it.